FAQs and Answers
[Product Questions]
1. Are your products made in Korea?
Yes, all of our skincare products are proudly made in Korea, following the highest standards of quality and safety.
2.Are your products safe for sensitive skin?
Yes, our products are designed for all skin types including sensitive skin, and we use high-quality ingredients that are gentle yet effective.
3. Are your products vegan and cruelty-free?
Yes, all of our products are vegan and cruelty-free. We are committed to ethical and sustainable skincare practices.
4. What skin types are your products suitable for?
Our products are formulated for all skin types, including sensitive, dry, oily, and combination skin. We recommend checking individual product descriptions for more specific details on each product's benefits. If you have specific skin concerns, feel free to reach out to our customer service team(at cs@barr-cosmetics.com) for personalized recommendations.
5. Are your products safe for pregnant or breastfeeding women?
Our products are formulated with gentle ingredients, and many of them are safe for use during pregnancy and breastfeeding. However, we always recommend consulting with doctor before introducing new skincare products during this time. If you have specific concerns about ingredients, feel free to reach out to our customer service team for more information.
6. Are your products safe for teenagers and children?
Our products are generally safe for teenagers, but we recommend consulting with a dermatologist before introducing new skincare products, especially for children under 36 months.
7. Do your products contain parabens or other harmful ingredients?
No, we pride ourselves on formulating our products without harmful ingredients like parabens, sulfates, and artificial fragrances. We use gentle and effective ingredients that nourish the skin.
8.Are your products free from artificial fragrances?
Yes, all of our products are fragrance-free.
9. Do you offer sample sizes or trial products?
Currently, we do offer ‘10 pouch samples’ with Every Order! You can click the Exclusive Access section and check more information about free gift.
10. How can I verify the authenticity of your products?
We recommend purchasing products directly from our website or authorized retailers to ensure their authenticity and quality. We cannot guarantee the authenticity of products purchased from third-party sellers.
[Ordering & Returns]
1. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we cannot make changes, but we will do our best to accommodate your request.
2. What should I do if I receive a wrong or damaged product?
If you receive a damaged or incorrect item, please contact our customer service team with your order details and photos of the issue. We will work quickly to resolve the problem.
[Account & Discounts]
1. Do I need to create an account to make a purchase?
Yes, you need an account to place an order. Creating an account allows you to track your orders and save your information for future purchases.
2. Do you offer discounts for first-time customers?
Yes! First-time customers can enjoy a 15% discount on their first order. Sign up for our newsletter, and you’ll receive a discount code via email.